Make a claim
For Policies incepting prior to 1st May 2018
The Motor Claims Helpline (0800 066 5364)
For Policies incepting on or after 1st May 2018
The Motor Claims Helpline (0333 555 5909)
What happens next?
When you call our Motor Claims Helpline we will provide you with all the information you may need to help us deal with any claim.
We will agree a plan and keep you informed of progress.
Subject to you having the appropriate level of cover, the following services will be available:
- If your vehicle requires recovery, it will be stored at a safe location. If your vehicle can still be driven, we will instruct one of our nationwide approved repair specialists to contact you during working hours and arrange collection of your vehicle.
- ALL correspondence received from any party involved in the accident, any police summons or hospital communication should be forwarded to us, unanswered, immediately.
Insurance Product Information Document
Information Document for the Covered On Demand Insurance policy.
Policy wording for the Covered On Demand Insurance policy.